Last revised on June 1, 2018
Gamma Entertainment Inc. provides certain services of Vivid.com and shall be known as "We", "Us" and "Our". We understand the privacy of Vivid.com Users is very important. During the navigation of the website and the registration process Users may provide personal identifiable information about themselves, therefore We have developed this policy to protect User privacy while they enjoy Vivid.com.
Only adults who are at least 18 years old (21 years old in some jurisdictions) may navigate, purchase a membership or use Vivid.com. All other persons under this age must leave the site immediately.
What is collected
By navigating the site, signing up or communicating with the Our Client Relations department We collect personal information provided such as name, email, zip, Payment Method details, IP address and login details (username and password). If Users choose to post information, messages or comments in public areas on vivid.com then any information about the User will be kept on vivid.com. Lastly, if Users send personal correspondence via email, ticket or chat such information will be maintained as a record of correspondence.
Users should enjoy the full experience of vivid.com. By signing up with personal information or by the continued use and browsing of vivid.com Users are consenting to Our processing of personal information, communication with and analysis of the information provided by Users.
Why We Collect this Information
We use personal information to provide Users contractual access to Vivid.com, to process User authorized payments, communicate receipts, troubleshoot problems, resolve disputes, enforce any agreements or policies, and to facilitate viewing of Vivid.com. We may use the information collected to improve marketing, analyze site usage, improve content offerings, customize site layout and provide information about Vivid.com to its Users.
We may use the Users and former Users' email addresses to communicate new services, subscription information and special offers from Us, Our partners or third parties. When Users and former Users are presented with special offers from Us, Our partners or third parties they may include consent to receive email solicitations, communications, newsletters, commercial advertising and other promotional or special event materials.
Third parties use personal information to complete transactions at Users’ request, including but not limited to joining Vivid.com or providing Users with requested products. By consenting to the terms and conditions of Vivid.com and taking any action to facilitate the completion of a transaction, Users agree to the use of personal information in this manner.
All personal information regarding Users will be encrypted and retained in a secure manner. Any Payment Method details (i.e. credit card details) will only be retained for two (2) years after the last date of being processed or after it has expired, whichever is later.
Who May Receive User Information
We are constantly striving to deliver the best to Users and We may use the information collected to deliver information targeted to User interests. Such information may be shared or licensed to Our partners, affiliated or unaffiliated third-party web service providers who display banners or links on Vivid.com. We encourage Users to read their policies, terms and conditions as they are not the same as Ours.
Personal information is received by various financial institutions used to process Users’ payment method. Some personal information may also be stored in the Cloud which servers are located in the USA
We may disclose personal information collected if required by law, court order or other governmental authority or when We believe in good faith that disclosing this information is otherwise necessary or advisable, including to identify, contact or bring legal action against someone who may be causing injury to or interfering with the rights or property of vivid.com or Us.
In the event of a change of ownership (merger, acquisition, sale of assets) We reserve the right to transfer all User information collected in connection with vivid.com to such separate entity.
Rights of Users residing in the European Union
> Users residing in the European Union may exercise their right to be forgotten in accordance with the General Data Protection Regulation (GDPR). Users must contact Client Relations providing all details necessary to identify the User and sufficient details regarding the membership(s) they wish to be deleted. We shall comply with this request in less than thirty (30) days where the request does not prove impossible or involve disproportionate effort for Us to comply.
In accordance with this same regulation, Users residing in the European Union also have the right to obtain a copy of their personal information by contacting Client Relations. Such information will be provided to the User in digital format within less than thirty (30) days where the request does not prove impossible or involve disproportionate effort for Us to comply.
Users residing in the European Union have the right to complain to the supervisory authority in their country
Users have the right to stop receiving promotional emails from Us and may exercise this right at any time by clicking on the unsubscribe link at the bottom of any email, by visiting http://www.td3x.com/, or by contacting Our Client Relations department. Users may NOT opt out of receiving emails regarding account details such as responses to questions or membership purchase receipts. Users must directly contact Our partners or third parties from which they receive other communication for questions or to unsubscribe.
Users have the right to withdraw their consent to processing the personal information necessary to provide access to vivid.com (such as debiting their payment method, streaming or downloading video and images, interacting with the website as a member). Users must contact Client Relations by telephone, email or chat to withdraw this consent. Please note this will remove all access to vivid.com.
Users have the right to change their payment method where applicable (for example if their credit card expired or they wish to change the credit card associated with their Membership)
Users who wish to make a change other personal information (rectification) must create a new membership. Such Users are solely responsible to cancel the initial membership they wanted to rectify when creating a new membership.
How to control cookies
Assistance in managing cookies may be found through the following browser links, choose a corresponding browser from the list and follow the instructions
In order to effectively deliver email communications and perform website analysis We may use web beacons. Web beacons are electronic files which count the Users who access Vivid.com or a specific page and can help Us identify if a cookie has been activated. Web beacons also allow Us to confirm an email message was successfully delivered and read. It is not possible to decline web beacons; however, by refusing cookies this can also prevent web beacons from being used.
We take reasonable precautions against external threats to maintain security of any information obtained from and about Users, and to protect against the loss, misuse and alterations of information under Our control. Our third-party payment processors provide Users with a secure web page through which billing information is submitted when purchasing a membership. All personally identifiable information held by Us is stored in a secure location (behind a firewall with limited administrative access).
User login information must be protected by the User. We advise all Users NOT to share username or password details with anyone. It is the User's responsibility to keep password information confidential. A User's account may be deactivated for abuse if We assess a User's login details have been used by someone other than the registered User to Vivid.com.
Personal information collected on and/or through Vivid.com is stored and processed in Canada, the Netherlands or the United States. By using Vivid.com Users consent to any transfer of such information outside the country in which they reside or access Vivid.com and to be bound by the laws of Canada or the United States - where personal information may be stored.
Feel free to contact Us at Gamma Entertainment, 3300 Boulevard Cote Vertu, Suite 406, Montreal, QC, H4R 2B7, Canada. firstname.lastname@example.org, online chat or by telephone at 1-877-959-7338. Any questions regarding credit card or other billing matters, please feel free to contact Vivid Entertainment LLC at support.vivid.com
Data protection officer: Director of Legal Affairs, 3300 Boulevard Cote Vertu, Suite 406, Montreal, QC, H4R 2B7, Canada (GDPR@gammae.com)